Configuration Support

With each server you receive 3 complimentary trouble tickets which can be used for non-standard support issues such as:

• General Server Configuration
• Basic Web Server Configuration
• Basic Mail Server Configuration
• Basic FTP Server Configuration
• Basic DNS Server Configuration
• OS Software Updates/Patches

Configuration Support Services include:

• Initial configuration of ActiveServe pre-installed applications
• Troubleshooting of ActiveServe pre-installed applications or basic server functionality
• Setup of up to 3 domains/websites

Configuration Support Services do NOT include:

• Ongoing server management
• Ongoing creation of domains/websites
• Configuration beyond the basic functionality of ActiveServe pre-installed applications
• Troubleshooting custom/advanced applications
• Ongoing software upgrades/updates/patches

Pay-per-incident Support

Additional trouble tickets can be purchased beyond your server’s included support services. These tickets may be purchased individually or in bulk. They are non-refundable and non-transferable if purchased in advance.

• $15 per single trouble ticket (if purchased individually)
• $50 per 5-pack of trouble tickets
• $225 per 25-pack of trouble tickets

Advanced Support Services

ActiveServe also offers support services that go beyond your basic needs. Ranging from complex networking to custom applications, our highly experienced technicians are available to serve you at an hourly rate of $100/hr. ($125/hr. off peak)

Please contact us at support.activeserve.com to purchase support services or inquire about our Advanced Support Services.