Billing FAQ

What charges will be on my first bill?

Your first bill will include any setup fees and prorated monthly charges for the services you ordered. The reason we prorate the monthly fees is to have our customers on the same billing cycle (currently the last day of the month). Please be aware that no services will be provided until we receive your first payment.

What are the acceptable payment methods?

We currently accept Visa, MasterCard, American Express, Discover, and check payments.

Will I automatically receive monthly statements?

We will automatically send out monthly statements via email.  These statements will contain a summary of your active services, charges, and payments. If you are paying by check, you will be instructed to send payment by a certain due date. If you are paying by credit card, you will simply receive confirmation that your payment has been fulfilled.

Will I receive paper statements via postal mail?

We do not provide paper invoices at this time. You will receive email invoices which you can print and archive for future reference.

What other billing communications can I expect to receive?

We will send out late notices, credit card expiration notices, declined credit card notices, and other pertinent billing information that may apply to your account. It is important to always keep your email address in our system current in order to receive these important messages.

Will I have access to my billing information online?

You will have 24/7 access to view and update your billing information online using your Account Management Interface.

What login information do I need to access my billing information?

When you sign up with us, you will be asked to provide an administrative password for your account. In order to login to the Account Management Interface, you will need your assigned customer ID# along with your administrative password.

If I exceed the bandwidth included with my plan, how will I be billed?

Our systems will automatically track the bandwidth you have used with your plan. If it is deemed that your account has exceeded its limits, you will be charged accordingly on your next billing cycle. Your monthly statement will also include summarized information about your overages.

How can I monitor my bandwidth utilization throughout the month?

You can monitor your bandwidth utilization by using our Account Management Interface. Once logged in you need to click on the link named “Services” on the left. You can then choose the appropriate service and press the “View Usage” button. You will have various options for the type of usage to view. Not all types of usage are collected for all types of services.

If I don’t pay my bill, will my services be suspended?

We will make reasonable efforts to contact you and collect payment before we take any action. If we are unsuccessful in collecting payment from you, your services will be suspended until payment is received. A setup fee may be required to re-activate your service.

Do I have to sign a long term contract to become a customer?

You do not have to sign a long term contract, but you do have to agree to our Terms of Service, Acceptable Use Policy, and Privacy Policy in order to use any of our services. Our Terms of Service is essentially a month-to-month contract which automatically renews unless services are canceled.

If I cancel, will I be entitled to a refund?

No, we do not issue refunds for pre-paid services. If you wish to cancel, you must do so before the next billing period. Please read our Terms of Service for more information.