Features
ActivePBX includes ALL of the features you would only expect from a more costly enterprise system.
Standard Features
- Multiple Extensions
- Multiple Phones per Extension
- Softphone Support
- Unified Inbox (Voicemail/Fax/Email)
- Multi-Level IVR Auto Attendants
- Admin and User Web Portal
- Music On Hold
- Schedule Based Routing
- Ring Groups
- Hunt Lists (lists of ring groups)
- Call Screening
- Call Recording*
Active Operator Panel
- Real-time Extension Monitoring
- Transfer to: Extension, Mailbox, Mobile
- Click-to-Call
- Call Pickup
- Listen (Spy)
- Listen and Whisper
- Add/Remove Agents from Queues
- Pause/Unpause Agents
- Set User Status
- CRM Popup Integration
- Phonebook
- Chat/IM
Conferencing
- Conference Rooms
- Both Fixed and Dynamic Rooms
- Personal Conferences
- Real-time Conference Management
End User Features
- Find Me / Follow Me
- Voicemail Configuration
- Access to Voicemail Messages
- Access to Call Recordings
- Caller ID Blocking
- Call Screening Based on Caller ID
- Call Forward on Busy
- Call Forward on No Answer
- Do Not Disturb
- One Touch Call Recording*
- Directory with Click-to-Call
- CDRs with Click-to-Call
- Language Selection
Voicemail Features
- Voicemail to Email Forwarding
- Multiple Maiboxes
- Message Waiting Indicator
- Multiple Voicemail Folders
- Visual Voicemail via Web
Fax Features
- Fax to Email (PDF)
- PDF/TIFF to Fax via Web
- Fax Delivery Confirmation
Call Center Features
- ACD Call Queues
- Orderly Queue Handling
- Local and Remote Agents
- Call Queue Recording*
Call Features
- Call Flip (Transfer to Mobile)
- Custom Tag (Caller ID Prepend)
- Attended Transfer
- Blind Transfer
- Call Parking and Retrieval
- Virtual Extensions (pure forwarding)
- Feature Dial Codes
Media Files Management
- Music-on-Hold Web Management
- Click-to-Call Recording of Greetings
Reporting
- CDR (Call Detail Records)
- Call Center Stats Pro (Add-on)
Directory
- Company Directory
- Enhanced Directory
- Personal Contact Lists
Convenience Features
- Bulk Generation of User Extensions
- Automatic DID Routing
- Phones Auto Provisioning
- Popular Phone Templates
* Recorded calls stored for up to 7 days free of charge. Additional storage fees apply for archiving beyond 7 days.
