Features

ActivePBX includes ALL of the features you would only expect from a more costly enterprise system.

Standard Features

  • Multiple Extensions
  • Multiple Phones per Extension
  • Softphone Support
  • Unified Inbox (Voicemail/Fax/Email)
  • Multi-Level IVR Auto Attendants
  • Admin and User Web Portal
  • Music On Hold
  • Schedule Based Routing
  • Ring Groups
  • Hunt Lists (lists of ring groups)
  • Call Screening
  • Call Recording*

Active Operator Panel

  • Real-time Extension Monitoring
  • Transfer to: Extension, Mailbox, Mobile
  • Click-to-Call
  • Call Pickup
  • Listen (Spy)
  • Listen and Whisper
  • Add/Remove Agents from Queues
  • Pause/Unpause Agents
  • Set User Status
  • CRM Popup Integration
  • Phonebook
  • Chat/IM

Conferencing

  • Conference Rooms
  • Both Fixed and Dynamic Rooms
  • Personal Conferences
  • Real-time Conference Management

End User Features

  • Find Me / Follow Me
  • Voicemail Configuration
  • Access to Voicemail Messages
  • Access to Call Recordings
  • Caller ID Blocking
  • Call Screening Based on Caller ID
  • Call Forward on Busy
  • Call Forward on No Answer
  • Do Not Disturb
  • One Touch Call Recording*
  • Directory with Click-to-Call
  • CDRs with Click-to-Call
  • Language Selection

Voicemail Features

  • Voicemail to Email Forwarding
  • Multiple Maiboxes
  • Message Waiting Indicator
  • Multiple Voicemail Folders
  • Visual Voicemail via Web

Fax Features

  • Fax to Email (PDF)
  • PDF/TIFF to Fax via Web
  • Fax Delivery Confirmation

Call Center Features

  • ACD Call Queues
  • Orderly Queue Handling
  • Local and Remote Agents
  • Call Queue Recording*

Call Features

  • Call Flip (Transfer to Mobile)
  • Custom Tag (Caller ID Prepend)
  • Attended Transfer
  • Blind Transfer
  • Call Parking and Retrieval
  • Virtual Extensions (pure forwarding)
  • Feature Dial Codes

Media Files Management

  • Music-on-Hold Web Management
  • Click-to-Call Recording of Greetings

Reporting

  • CDR (Call Detail Records)
  • Call Center Stats Pro (Add-on)

Directory

  • Company Directory
  • Enhanced Directory
  • Personal Contact Lists

Convenience Features

  • Bulk Generation of User Extensions
  • Automatic DID Routing
  • Phones Auto Provisioning
  • Popular Phone Templates
* Recorded calls stored for up to 7 days free of charge. Additional storage fees apply for archiving beyond 7 days.